Frequently asked questions
Quick answers about ordering, paying, delivery, and pickup.
Ordering
Do I need an account to order?
Yes. An account keeps your order history private to you and lets you track or cancel an order later. Your cart is saved in your browser until you sign in.
How do I choose a colour or finish?
Open the product page and pick a finish. Each finish has its own price and stock level. The Add to cart button on a product card uses the first finish that is in stock.
Is the item reserved when I order?
Yes. Stock is reserved the moment your order is saved, so nobody else can buy the same piece while you pay. If you cancel, the stock is released again.
Can I change or cancel my order?
You can cancel a pending, unpaid order from its order page. For anything else, contact us with your order number and we will help.
Payment
Which payment methods do you accept?
Card and bank payments through PayHere, cash on delivery (or cash at the store for pickup orders), and orders arranged over WhatsApp.
When is my online payment confirmed?
Only after PayHere sends us a verified payment notification. Returning to the website from the payment page does not, by itself, mark an order as paid.
How does a WhatsApp order work?
We save your order first, then open WhatsApp with a ready-made message listing every item, quantity, total, and your details. Send it and our team will confirm payment and delivery with you.
How does cash on delivery work?
Place the order, and pay the full amount in cash when your furniture is delivered or when you collect it from the store.
Delivery and pickup
How much is delivery?
Delivery is Rs. 2,500 anywhere in Sri Lanka, and free for orders of Rs. 150,000 or more. Store pickup is always free.
Can I collect my order from the store?
Yes. Choose Store pickup at checkout and pick a date and time between 9:00 to 18:00. Pickup address: 10/12, Galle Road, Hikkaduwa.
How do I track my order?
Open Order history in your account. Each order shows its progress from placed to delivered or collected.
Still have a question?
See Delivery & care, the warranty policy, or the refund policy.